In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by contacting us through our contact page with your order number. You may use the model withdrawal form provided in our Terms of Service, but it is not obligatory.

For hygiene and health protection reasons, the following items cannot be returned if unsealed or used:

• Personal care items that have been opened or unsealed
• Items in direct contact with skin (if packaging has been opened)
• Any product that has been used or is not in its original, sealed condition

Note: The 14-day withdrawal right is separate from the 2-year legal guarantee. Defective products can be claimed under the guarantee even if the withdrawal period has passed.

You will be responsible for the direct cost of returning the goods under the 14-day withdrawal right. We recommend using a tracked shipping service. For warranty claims on defective products, please contact us to discuss return arrangements.

We will reimburse all payments received from you, including standard delivery costs, without undue delay and in any event not later than 14 days from the day we receive the returned goods. We will use the same means of payment as you used for the original transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

You must return goods in their original condition and packaging. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.